Request tracker manual installation

Other software is available that provides a slimmer version of the sendmail command that connects to an external mail server for you, like ssmtp. MTAs keep email queued locally until they successfully deliver it to another server. You need to arrange for a way to send incoming email to this command. The most common setup is to have an MTA on the same box as RT receive email directly, and then set up mail aliases that call this command when mail comes in.

Another common option is to periodically run a tool that fetches mail using a protocol like IMAP, like fetchmail or getmail, and passes it on to rt-mailgate. This is less common because it requires setting up another tool to run, and securely storing another set of mail server credentials.

But it is useful when local policy prevents the RT server from receiving email directly. To do that, just repeat the installation instructions above, skipping the steps about installing the database and web server.

You may edit all of the time fields as you see fit. Refer to the crontab 5 man page for details about their definitions. You can start setting up RT with users, groups, queues, and business logic. Head back to the main page to start exploring those topics. From Request Tracker Wiki. You want to install RT, and all of its Perl dependencies, from source to get the latest versions. This is a trade-off. You are willing to install a couple of extra tools to manage the RT installation similarly to how you would in other packaging systems like PyPI, npm, etc.

There still allot to do, like configuring an RT email gateway, task scheduler, full text search and general system security etc. You should always harden your servers by default! Some useful links:.

Ubuntu General RT5 Installation 2. Image-2 Once the fixdeps script is complete, validate all dependencies are present by running the testdeps script to confirm.

RT is commercially-supported software. RT won't start on versions of Perl older than 5. Postgres 8. SQLite 3. Some operating systems package all or some of the modules required, and you may be better off installing the modules that way. To do this cleanly, run the following command: tar xzvf rt. To see the list of options, run:. It tries to guess which of www-data, www, apache or nobody your webserver will run as, but you can override that behavior.

Similarly, if you were coming from 4. Any upgrade steps given in version-specific UPGRADING files should be run after the rest of the steps below; however, please read the relevant documentation before beginning the upgrade, so as to be aware of important changes. Multiple Search Options: free text simple search, query builder, and advanced. Automatic Notifications based on message or other ticket updates. Over freely available extensions to add functionality and features to your base RT instance.

Start your day free trial. No credit card required. No commitment. Choose from a variety of our managed hosting and on-premise support plans. If you want to give Request Tracker a quick test drive, you can experiment on our demo site. Want to run RT on your own server for free? You can grab a copy of our latest stable release right here.

Interested in switching to Request Tracker from another tool? No problem! Get in touch with us to discuss migrating your existing data and legacy information into a shiny new RT.

Thank you! RT Brief. Training Brief.